Last updated: April 5, 2026
These Terms of Service (“Terms”) govern the use of the website and services operated under the brand Kultivo (“Service”, “we”, “us”).
By accessing the website or using our services, you agree to these Terms.
1. Nature of Services
We provide digital consulting services focused on online growth, profile optimization and performance improvement, including support for creators using platforms such as Patreon, Ko-fi, Buy Me a Coffee and Patronite.
Our services include:
consulting and strategic recommendations,
creation and delivery of consulting materials, including strategic content, templates and optimization assets
optimization guidance for profiles and monetization systems.
We do not provide implementation services and do not access client accounts. Our services are delivered via managed accounts or through ready-to-implement, copy-and-paste resources. We do not request, require or store login credentials to client accounts under any circumstances.
2. Use of Services
Clients are responsible for:
implementing delivered materials on their own accounts and platforms,
maintaining and managing their own profiles,
ensuring compliance with third-party platform rules,
providing accurate information when required.
We may provide guidance and support for profile optimization, however we do not operate or manage client accounts. All actions are performed by the client.
3. Orders and Cooperation
Services may be provided in two forms:
a) Fixed packages
Services offered through the website as predefined packages with a specified scope and price.
b) Custom services
Services agreed individually with the Client through direct communication (e.g. email, contact form or other channels).
For custom services, the scope of work, pricing and cooperation terms are defined separately before the cooperation begins.
4. Payments
Payments are processed through third-party payment provider - Stripe.
Services may be:
one-time paid services, and/or
performance based agreements.
All payment terms are agreed individually prior to the start of cooperation.
5. Performance based service
In certain cases, cooperation may include a performance-based service fee component.
This component is part of our consulting services and is calculated based on agreed performance metrics reflecting measurable improvements achieved through our consulting services,
Performance data may be provided by the client on a monthly basis where applicable, solely for verification purposes,
The duration of cooperation and the structure of the performance-based service fee are agreed individually between the parties prior to the start of the engagement,
Performance-based fees, where applicable, are strictly related to consulting services and are not tied to ownership, control or direct participation in client revenue streams,
We do not receive revenue directly from any third-party platforms or client accounts,
All payments are made directly by the client to us for consulting services only.
6. Refund Policy
Due to the nature of digital consulting services, all payments are generally non-refundable once the service has been delivered. By purchasing the service, the client acknowledges and agrees that the service consists of digital content and consulting work delivered upon execution. Refunds may be granted only where required by applicable law or in exceptional cases at our sole discretion.
7. Intellectual Property
All materials delivered by us remain intended for the client’s personal or business use.
Unless otherwise agreed:
the client receives the right to use the delivered materials,
redistribution, resale or unauthorized sharing of materials is not permitted.
8. Limitation of Liability
To the maximum extent permitted by law:
we are not responsible for indirect, incidental or consequential damages,
we do not guarantee any specific financial results, revenue increases, subscriber growth or performance outcomes,
any projections, estimates or examples provided during the cooperation are for informational purposes only and do not constitute a promise or guarantee of results,
the client acknowledges that results depend on multiple external factors, including but not limited to platform algorithms, market conditions and the client’s own implementation,
our total liability arising from the provision of services shall not exceed the total amount paid by the client for the service.
9. Third-Party Services
We use third-party services such as hosting providers, payment processors, communication tools and productivity platforms.
We are not responsible for the performance, availability or policies of these third-party services.
10. Right of Withdrawal
If the client is a consumer within the European Union, they have the right to withdraw from a distance contract within 14 days without providing any reason.
However, by purchasing services and requesting immediate performance, the client expressly agrees to the execution of the service before the withdrawal period expires and acknowledges that they lose the right of withdrawal once the service has been fully performed.
11. Data Handling
Client data submitted through forms or communication channels is processed only for the purpose of providing services and managing cooperation.
Access to client data within our internal tools is restricted based on roles and responsibilities.
12. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of Poland.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Poland.
13. Changes to Terms
We reserve the right to update these Terms at any time. The latest version will always be available on the website.
14. Prohibited Activities and Compliance
We do not provide services related to adult content, gambling, illegal activities or any content or business models that violate the policies of third-party platforms or payment providers.
Clients are solely responsible for ensuring that their activities comply with all applicable laws and platform policies.
15. Termination of Services
We reserve the right to suspend or terminate the provision of services with immediate effect in case of breach of these Terms, suspected abuse, or activities that may expose us to legal or financial risk.
16. Final Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.